Refund & Return Policy

Refund & Return Policy

Last Updated: June 2026

At Rey Trendora Shop, customer satisfaction is important to us. Please review our Refund & Return Policy carefully before making a purchase.

Returns

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging.

  • Proof of purchase is required.

  • The item must not be listed as non-returnable.

Non-Returnable Items

The following items cannot be returned:

  • Personal care and beauty products that have been opened or used.

  • Customized or personalized products.

  • Gift cards.

  • Clearance or final sale items.

  • Any product marked as non-returnable on the product page.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

Once reviewed, we will offer a replacement, store credit, or refund when appropriate.

Refunds

After we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times may vary depending on your financial institution.

  • Please allow 5–10 business days for the refund to appear in your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged.

  • The item was defective.

  • We shipped the wrong item.

Original shipping charges are non-refundable unless required by law.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Because many of our products are processed quickly through our fulfillment partners, orders that have already entered processing or shipment may not be canceled.

Lost or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery times are outside our control.

If your package is significantly delayed or appears lost, please contact us and we will assist in working with the carrier to resolve the issue.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a resolution before initiating a chargeback with your financial institution.

Contact Us

For all return and refund requests, please contact:

Email: [Insert Customer Support Email]

Website: Reytrendora.com

Please include your order number in all communications to help us assist you more efficiently.

 Orders & Shipping

How long does it take to process my order?

All orders are processed within 1–3 business days. Once your order is ready, you will receive a confirmation email with your tracking details.

How long does shipping take?

 Delivery usually takes between 5–10 business days depending on your location.

Do you ship nationwide?

 Yes, we ship across the United States. Shipping times may vary based on your location.

How can I track my order?

 Once your order is shipped, you’ll receive a tracking number via email so you can follow your package at any time.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as secure online payment methods.

Is my payment information safe?

 Yes. All payments are processed through secure and encrypted systems to protect your personal information.

Returns & Exchanges

What is your return policy?

 We accept returns within 14 days of delivery. Items must be unused, in original condition, and with tags attached.

Can I exchange an item if it doesn’t fit?

 Yes, exchanges are available depending on product availability. Contact us and we’ll guide you through the process.

Are there items that cannot be returned?

 For hygiene reasons, certain items like jewelry (earrings) or final sale products may not be eligible for returns.

Products & Sizing

How do I choose the right size?

 We recommend checking our size guide before placing your order. If you’re unsure, feel free to contact us—we’re happy to help.

Will the product look exactly like the photos?

 We do our best to show accurate images of our products. However, slight variations in color may occur due to lighting or screen settings.

Are your products good quality?

 Yes. We carefully select each item to offer a balance between style, quality, and affordability.

Support

How can I contact you?

You can reach us through our contact form or email. We usually respond within 24–48 hours.

What if I have a problem with my order?

 If there’s any issue, contact us as soon as possible and we’ll make it right.

Other Questions

Are items restocked once they sell out?

 Most of our pieces are limited. Once they’re gone, they may not come back.